ConnectCX Summit 2026 Early Bird

ConnectCX Summit returns to Eastwood Hall on Wednesday 11 November, now in its fourth year. It's a customer experience and retention day built for the fitness, leisure and wellbeing sector, and this edition runs under the theme Just One More Visit — the whole thing framed around building a habit and giving customers a reason to come back. The day is built from practical sessions, exclusive industry research and stories from operators who've been through it themselves.

Marianne Boyle from ukactive opens the day with The State of the Sector: UK Health & Fitness Market Report 2026, so you'll start with the latest data on the UK market before moving into the more specific stuff. From there, Dr Melvyn Hillsdon talks The Hidden Value of a Potential Member, and the rest of the line-up brings in Wayne Burton from Merlin Entertainments, Jill Spencer from Proinsight and David Connell from Hertfordshire Sports Village. It's a mix of big-picture research and people running things on the ground, rather than just a series of talks.

Everyone who attends gets a complimentary copy of the latest TRP Insight Report to take home, which sits alongside the sessions. If you're coming from outside the area, there are preferential hotel rates at the venue — you can book them by phone on 01773 532532 by quoting booking code 5720410.

The day starts at 10:00 at Eastwood Hall, Mansfield Road, Eastwood, NG16 3SS. Early bird tickets are £85, which is £25 off before prices go up.